LymeID

We're here to help you get the most out of LymeID

If something isn't working the way you expected, or you're just not sure what to do next — that's okay.

Whether you're trying to submit an evaluation, had trouble uploading an image, or simply have a question, we're here to help.

Just send us a message at support@lymeid.com. We read every message and do our best to respond within a day.

Please include as much detail as you feel comfortable sharing — a screenshot, the device you're using, or the ID of your evaluation can help us respond more quickly. If you're not sure, just send us a message and we'll help you out.

Common Issues

  • Image upload problems
  • Evaluation submission errors
  • Account access issues
  • Payment questions

What to Include

  • Description of the issue
  • Device and browser info
  • Screenshots if helpful
  • Evaluation name/ID